Sports / Mobile
ok101 sets out its legal position here so you can read exactly what governs your account, your transactions through Nagad or Bank Transfer, and your access to our platform. Availability depends on your local law and eligible region.
Our legal terms govern the relationship between ok101 and every person who opens or uses an account on ok101. These terms are written in English and apply to the account as a whole — covering how you browse the game lobby, how your wallet is managed, and how disputes are raised. Access to ok101 depends on whether online gaming is permitted under the laws of your specific region. We do not make legal determinations on your behalf; you are responsible for checking that accessing our platform is lawful where you are based in Bangladesh. When you make deposits or withdrawals using Nagad or Bank Transfer, those transactions are subject to both the terms here and the rules of the payment provider you use. We record transaction activity against your account, and those records can be reviewed inside the signed-in account area at any time. Where a conflict arises between the terms of a third-party payment service and our own policy, our policy governs the account-side record only — it does not override the payment provider's own terms. These terms may be updated when our policy changes. We will note material changes on this page. Continued use of your account after an update means you accept the revised terms.
Understanding the exact scope of this policy helps you know when to refer back here and when to contact a third-party provider directly. Four areas define the boundaries.
This policy governs how your ok101 account is created, maintained and closed. Steps for email login, identity checks and account suspension all fall inside this policy. Access itself depends on your local law and eligible region — we do not override local legal restrictions.
Deposits and withdrawals through Nagad or Bank Transfer are recorded against your account under this policy. The payment record we hold is subject to our terms. The processing rules of Nagad or your bank are governed by those providers separately.
Game content from studios available in our lobby — including slot titles and live dealer tables — is subject to this policy in terms of how we present and organise it. Individual game rules and return information are shown at the game level where the studio exposes them.
Links or integrations that lead away from ok101 — such as a payment gateway or a studio's own support page — fall outside this policy. We are not responsible for the legal terms, content or practices of third-party services your account may interact with.
This policy is not just a statement — it gives you real, actionable steps. You can review your full transaction history, including Nagad deposits and Bank Transfer records, directly inside the signed-in account area under the wallet or history tab. If any detail in your account profile — name, contact email, linked payment method — is incorrect, you can update it through the account settings fields shown when you are logged in. Raise any question about how your data or account is handled by contacting support through the published routes on this page; your question will be logged and we will respond through the same channel. If you believe an account action was taken incorrectly — such as a transaction dispute or an access restriction — you can formally request a review. Submit your request in writing through the support route and reference your account ID so the review can be matched to your record accurately.
Open your signed-in account, navigate to the wallet or history section, and you will see a dated log of every deposit and withdrawal including Nagad and Bank Transfer entries.
Go to account settings while logged in. Fields for your name, email and linked payment method can be updated there. Follow the verification step shown on screen before saving.
Contact us through live chat or the support email listed on this page. Quote your account ID in the message so your question is matched to the correct record without delay.
If you dispute an account action, submit a written request through support. Reference the date and transaction or action in question. We log every request and respond through the same channel.
Policy questions are handled through the same support routes that cover account and wallet help. Use the channel that suits your situation — live chat for quick clarification, email for written records you may need to keep.
Open the live chat widget from any page on ok101 while you are logged in. Describe your policy question and reference your account ID. The agent can check your account record in real time and escalate to a policy review where needed.
Send a written message to the support email published in the site footer. Include your account ID, the specific policy section your question relates to, and any transaction reference if applicable. Email gives you a written thread you can keep.
The help section accessible from your signed-in account menu contains published answers for common policy queries — account closure steps, transaction dispute procedures and how to update identity details. Check there before contacting support directly.
We handle your account data carefully and follow the practices described here so you know exactly what we collect and why.
We store the details you provided when opening your account — contact information, payment method references such as your Nagad or Bank Transfer record, and transaction history. We use this data to operate your account and respond to your support requests. We do not sell account data to third parties.
ok101 uses cookies to keep your session active, remember your language preference and measure which parts of the lobby you visit. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect login continuity and lobby navigation.
Your account is protected by the login credentials you set. We recommend using a unique password you do not use elsewhere. If you notice unusual account activity, contact support immediately through live chat and we will flag the account for review.
We retain account records for as long as your account is active and for the period required after closure under our internal policy. To request account closure or ask about data retention, contact support through email and reference your account ID in the subject line.
These are the questions we receive most often about how our legal terms work, what your rights are, and how to act on them.
Yes. Opening an account and using the platform means you accept the terms as published on this page. If you do not agree with them, you should not create or continue to use an account. Terms may be updated and continued use after an update constitutes acceptance.
Availability depends on your local law and the eligible region you are accessing from. We do not make legal assessments on your behalf. You are responsible for confirming that accessing and using our platform is lawful in your specific location before opening an account.
Log in to your account and open the wallet or transaction history section. Every deposit and withdrawal is recorded there with a date and reference. If a record appears incorrect, contact support through live chat or email and quote the transaction reference shown in your history.
Yes. You can request account closure by contacting support through the email route listed in the footer. Include your account ID and state clearly that you want the account closed. We will confirm closure through the same channel and advise on any outstanding balance process.
Submit a written request through support email. Reference the date, the amount or action involved, and your account ID. We log every dispute request and respond through the same channel. For payment-provider disputes involving Nagad or Bank Transfer, contact the provider directly as well.
Send a message to our support email with your account ID and a clear description of what you want to know — for example, what data we hold, how long we keep it, or how to request deletion. We will respond in writing through the same email thread.