Sports / Mobile
These terms set out the rules that apply when you open and use an ok101 account — covering what we expect from you, what you can expect from us, and how your account, wallet and activity on this site are governed. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account on ok101, you confirm that you have read and accepted these terms in full. They apply to every action you take on this site — browsing the game catalog, placing wagers, requesting a withdrawal via Nagad or Bank Transfer, or contacting support. We update these terms when the way we run the platform changes, and we will let you know via the notice posted on this page or in your account inbox. The version published at the time of your action is the version that applies. If you disagree with any part, the correct step is to stop using the site and close your account — not to continue using the platform while disputing the terms. These terms do not override your statutory rights under applicable Bangladesh law, but they do set the operating framework for your account relationship with us. Payment context chips such as Nagad and Bank Transfer are named here because they are the verified rails through which transactions flow under this agreement; their use is subject to the same rules as all other account activity. Availability of any feature depends on your local law and the eligible regions we operate in at the time you access the site.
Nagad transactions processed through your account wallet are covered by these terms. Any dispute over a Nagad transfer is handled through the account support route.
Bank Transfer requests are subject to the same agreement conditions as all other withdrawal or deposit methods available in your account.
Your wallet balance, transaction history and any adjustments made by our team are all governed by the conditions set out in this policy.
When these terms change, the updated version replaces the previous one. Continuing to use your account after a change is published means you accept the new version.
Not every aspect of your experience on ok101 falls under the same set of rules. Understanding where this policy applies — and where it ends — helps you know exactly what you are agreeing to and when a different policy or an external party's rules take over.
These terms apply fully to account creation, login, session activity and account closure. Rules around identity verification and wallet access are part of this agreement; they are not set by any third party.
Deposits and withdrawals processed through your account — including those made via Nagad or Bank Transfer — are within scope. Processing timelines and limits are set by the payment provider and shown at the point of transaction.
The game catalog, promotional notices and support articles published on ok101 are covered by these terms for the purpose of your use. We do not warrant that content remains unchanged; check the catalog directly for current availability.
Game studios such as Joker, CQ9, Bigtime Gaming and PG Soft supply game content under their own agreements. Their rules on game mechanics and RTP disclosure sit outside this policy; we are not liable for third-party terms.
These terms are not one-sided. You have concrete steps available to you at any point during your account relationship with ok101. Your transaction history — including every Nagad and Bank Transfer record — is visible inside your signed-in account area; you do not need to request it separately. If any account detail held against your profile is incorrect, you can update it through the account settings page directly, or raise a correction request with our support team if the field is locked. Spotted something that doesn't match what you agreed to? Raise it. We handle account queries through the support routes published on this site, and we aim to respond with a clear answer that references the relevant section of these terms. Requesting a copy of your data or asking us to close your account are also options available to you — start from the account settings page or contact support with a written request. Availability of these actions may depend on your local law and the eligible region you are in.
Open your signed-in account area and go to transaction history. Every Nagad and Bank Transfer entry is listed there with date, amount and status — no separate request needed.
Editable fields like contact details can be updated directly in account settings. For locked fields, submit a correction request through the support route and we will confirm the change in writing.
If something in these terms is unclear or seems to conflict with an action taken on your account, contact support and reference the specific section. We will respond with the applicable rule and next steps.
You can request account closure at any time. Initiate it from account settings or via a written support request. Any outstanding wallet balance is handled per the withdrawal conditions in your account.
Questions about what these terms mean for your account, a transaction dispute or a policy update notice should go through the support routes we publish on this site. We do not handle policy queries through unofficial channels.
Open the live chat widget from any page on ok101. Use it to raise a terms question, flag a transaction discrepancy or ask about your account status. Have your account reference ready.
For written records of a policy query or a formal correction request, use the email address published in the Contact section of this site. We reply to the address registered on your account.
Policy update notices and responses to account queries are delivered to your account inbox. Check it after logging in — particularly after any update notice is posted to this page.
Handling your information carefully is part of what these terms commit us to. We outline below the four areas where our obligations to you are most concrete — so you know exactly what we do with the data associated with your account.
Account data you submit — including wallet details linked to Nagad or Bank Transfer — is used only for account operation and transaction processing. We do not share it with parties outside the scope described in these terms and our privacy policy.
We use cookies to keep your session active and to remember preferences like language and display settings. You can manage cookie permissions through your browser settings; turning off certain cookies may affect how parts of the site function.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately through live chat or email so we can act on your account promptly.
We retain account records for as long as required under applicable law and our operating obligations. When you request account closure, we will confirm which records are retained and for how long, in line with the rules that apply in eligible regions.
These are the questions we hear most often about how our terms work in practice. If your question is not covered here, the live chat and email routes in the support section above are the right place to ask.
Yes. Every transaction processed through your account wallet — including Nagad and Bank Transfer — falls under these terms. The specific limits and processing steps shown at the point of transaction are set by the payment provider, but the overall agreement framework is this policy.
We post an update notice on this page and in your account inbox. The updated version takes effect from the date stated in the notice. If you continue using your account after that date, you are accepting the revised terms. If you do not agree, you can request account closure before the effective date.
Yes. Submit a written request through email support using the address registered on your account. We will confirm what data we hold and provide it in line with the obligations that apply in eligible regions and under your local law.
Game mechanics, RTP disclosure and studio-level rules for Joker, CQ9, Bigtime Gaming and PG Soft are governed by those studios' own agreements, not this policy. Third-party payment provider rules for Nagad or Bank Transfer processing sit with those providers. These terms cover your account relationship with ok101 specifically.
Start in your transaction history inside the signed-in account area. If the record does not match what you expected, contact support via live chat or email and reference the transaction date and amount. We will check the record against our system and respond with the applicable policy section.
No. Access to ok101 and the specific conditions that apply depend on your local law and the eligible regions we serve at the time you use the site. If you are in Bangladesh, check the account page for the conditions applicable to your region before you proceed.