Sports / Mobile
ok101 is straightforward about how your personal data is handled — what we gather when you open an account, how we use it to keep your wallet and transaction records secure, and what choices you have over that data. Access to this platform and the rights described here depend on your local law and eligible regions.
When you register an account with us, we collect the details you submit directly — your name, contact information, and any verification documents required to confirm account ownership. When you make a deposit or withdrawal using Nagad or Bank Transfer, we retain a record of that transaction linked to your account wallet. This is not optional: accurate records are necessary for account security, dispute resolution, and compliance with any applicable obligations in the regions where access is permitted. We also collect data generated automatically when you browse the platform — device type, browser session identifiers, and interaction logs. This helps us maintain the account environment and understand how the lobby is being navigated. We do not sell your personal data to third parties for their own marketing purposes. Data retention periods vary by category. Transaction records tied to Nagad deposits and Bank Transfer activity are held for as long as required by applicable rules in your eligible region. Account profile data is retained while your account remains open and for a period after closure as needed. If you have questions about what we hold, the support contact route in this policy is the right place to start. Your eligibility to exercise specific rights depends on local law and the region from which you access the platform.
Deposits and withdrawals made via Nagad are logged against your account wallet. These records are retained as required by applicable regional rules and are accessible to you through your account transaction history.
Bank Transfer activity is recorded with reference numbers and timestamps. You can raise a query about any specific entry by contacting us through the support route listed in the contact section of this policy.
Browser session data — device type, connection identifiers and page interaction logs — is collected automatically. We use this to maintain account stability and improve lobby navigation, not to profile you for sale.
This privacy policy applies specifically to data collected by ok101 through its platform — your account registration, wallet activity, and browsing sessions on this site. It does not extend to third-party services you reach through links on our pages, payment processors operating their own systems, or any external service outside our direct control. Understanding the boundary of this policy helps you know who to contact when a question arises.
Data you submit during registration and login — including email address and any verification details — falls within this policy. We control how that data is stored and who can access it internally.
Your Nagad and Bank Transfer transaction records are covered here. The payment processors themselves operate under their own privacy terms; our policy governs only the records we hold on our side.
Interaction logs from browsing the game lobby, navigating categories and viewing account pages are within scope. We use these logs to maintain the platform, not to share individual browsing profiles externally.
Links to external payment portals, game studio interfaces or any off-site service are outside this policy's scope. When you leave our platform, the destination site's own privacy terms apply.
You have real actions available to you under this policy, and we've kept the process straightforward. To review the personal data held against your account, open your signed-in account area — transaction history and profile details are visible there without needing to contact us first. If something looks wrong, you can correct your account details directly in the profile section; for fields that require verification to change, our support team can walk you through the process. Raising a data question or requesting a change that goes beyond what self-service allows should be done through our published support route — email is the documented path for formal data queries. We aim to respond with the information we hold or a clear explanation of why a request cannot be fulfilled as submitted. Your ability to exercise specific rights — including data access, correction or deletion — depends on your local law and the eligible region from which your account was opened. We do not invent timelines we cannot confirm; check the response acknowledgement you receive after submitting a request.
Open your account page after signing in. Transaction history, including Nagad and Bank Transfer entries, is listed there with timestamps and reference identifiers you can cross-check.
Profile fields editable by you are available directly in your account settings. For changes that require identity verification, contact support through the route listed in this policy.
Send your question to our support email with your account reference included. We will respond with what we hold or explain clearly if a request falls outside what we can action.
If you need help navigating any data-related step — from reading your transaction log to submitting a formal request — reach out through the contact path shown in the support section below.
For any question about how your data is handled — including requests to review, correct or query records — use the contact routes below. We document which channel is appropriate for which type of request so your query reaches the right place without delay.
Send data queries and formal requests to our support email address published on the contact page. Include your account reference so we can locate your records without asking again.
Live chat is available through the platform interface when you are signed in. Use it for account navigation questions or to be directed to the right channel for a specific data request.
The account help section of the site documents common data-related steps — how to read your transaction history, update profile fields and locate your Nagad or Bank Transfer records.
Our approach to protecting the data you share with us covers how it is stored, how long it is kept, and who inside our operation can access it. We apply access controls so that account-level data — including your Nagad and Bank Transfer transaction records — is not visible to staff whose role does not require it. Retention periods are set by category: active account profile data stays linked to your account, while session logs are cleared on a rolling basis. Cookie use on this platform covers session management and lobby navigation only; we do not use cookies to build advertising profiles for sale. If you request changes to your data or raise a concern, the contact route is our support email as published — we do not route formal data requests through chat alone.
Account and transaction records — including Nagad deposits and Bank Transfer activity — are stored with access controls in place. Only staff with a direct operational need can view your account-level records.
Cookies on this platform manage your browser session and remember lobby navigation state. We do not use cookie data to build advertising profiles or share it with external advertising networks.
Profile data is held while your account is open and for a defined period after closure. Transaction records are retained as required by applicable rules in your eligible region — not indefinitely.
To request a data correction, deletion or formal account review, use our published support email with your account reference. We follow the process described in the rights section of this policy.
Real questions from account holders about how their data is collected, stored and managed — answered directly without legal filler.
We collect the details you submit during registration — name, contact information and any verification documents — along with session data generated as you browse. Transaction records from Nagad and Bank Transfer activity are also logged against your account wallet from the moment you transact.
Yes. Open your signed-in account area and navigate to the profile and transaction history sections. Most of what we hold is visible there directly. For data not shown in your account view, submit a request via our support email with your account reference included.
Transaction records are retained for as long as required by applicable rules in your eligible region. We do not keep them beyond what is necessary. If you want to know the specific retention period applying to your account, contact us through the published support email route.
We do not sell your personal data to third parties for their marketing. Data may be shared with payment processors — such as those handling Nagad or Bank Transfer — to complete your transactions, and with any party required by law in applicable regions. Each processor operates under its own privacy terms.
Many profile fields are editable directly in your account settings after signing in. If a field requires identity verification to change — such as a registered name or contact detail — contact our support team through the published email route and include your account reference to speed the process.
Your right to request deletion depends on your local law and the eligible region your account was opened from. Submit a deletion request via our support email. We will confirm what can be actioned and explain clearly if any records must be retained under applicable obligations before deletion can proceed.